George Bush Intercontinental Airport (IAH)

IAH-U.S. Customs FIS Observation Study

The VRA team of seven observers spent five days monitoring the movement of hundreds of international arrivals passengers at IAH. The objective was to record the time passengers entered the Immigrations Hall, the clearing period, baggage retrieval times and time of departure into the guest reception area. The information will be used to help improve the experience for international passengers at IAH.

VRA exceeded the observation quotas established by IAH management and came in under budget on the project.